Returns & Exchanges FAQ

I need to return an item

Please see Returns.

I need to exchange an item

Please see Exchanges.

I received a faulty / wrong item

Please see Faulty / incorrect items.

How long will it take to refund me?

Please see Refunds.

Can you confirm you've received my return?

Unfortunately we cannot confirm when we have received your return. We do recommend though, that you send your return by a secure postage method, such as recorded delivery. This way you will be able to trace your delivery through the carrier that you used.

Please note that we usually process a refund or exchange within one working day of receipt of your return. At this point we will email you confirmation of a refund, or send you your replacement. Hopefully, you will receive any exchange item within 3 working days of us having received your return.

If it has been more than 3 working days since we received your return, please email us at returns@bluebananaclothing.com.

When will I receive my exchange?

Please allow 3 working days from receipt by us of a return to allow for us to process the exchange and for it to be mailed to you. If for any reason we are out of stock of the item, we will email you about this.

Do I have to pay for postage on my exchange?

You will not be charged for delivery when we send the exchange item(s) back to you. We still send out exchanges fully insured via a courier.

Do I have to pay for return postage?

If you are in the UK, returns are Free. Please retain the receipt from the post office as proof of posting.

You have refunded me the wrong amount

Regrettably mistakes can happen. If you think you have been refunded the wrong amount, please contact our customer services team quoting your order number and the required refund amount. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.